1. You are entitled to considerate and respectful care. No employee will infringe on the human rights of any patient, family member, or visitor to the West Texas Rehabilitation Center. This includes and is not limited to the following: abusive language, physical abuse, sexual abuse, physical punishment, psychological abuse, neglect, etc.
2. You are entitled to know by name the therapist responsible for the coordination of your care and to know the identities of others involved in providing your care.
3. You are entitled to privacy concerning your medical care. Case discussion, consultation, examination and treatment are confidential and will be conducted discreetly. Unless permitted by law, no communications or records pertaining to your care will be released without your permission.
4. You have the right to ask your therapist for information regarding your diagnosis, the contemplated treatment, and plans for discharge and follow-up care.
5. You have the right to know about various alternative methods of treatment, including the risk and advantages of each, before giving consent.
6. You have the right to refuse treatment o the extent permitted by law and to be informed of the consequences of such an action.
7. You have the right to file a complaint/concern without compromising your care. Immediate complaints/concerns should be filed with your program manager. Your complaint/concern will be addressed as soon as possible.
8. You may expect WTRC to respond to your requests for service to the limit of its capacity and to provide evaluation, service or referral as indicated. You may be referred to another facility for services not provided by WTRC.
9. You have the right to examine and receive an explanation of your bill, regardless of the source of payment.